Yesterday, the SO and I were at Shreve & Co in SF and headed straight to the Panerai counter as we do in nearly any watch store (slightly dangerous--they make great impromptu purchases). There was a kind SA ready to help us, and another one right next to us. The SA helping us somehow caught a glimpse of the SO's watch tucked under his dress shirt and handed us the huge 2010 catalogue and pulled out watches we were interested in looking at (as well as showing us what they had in the bottom drawer).
Suddenly, another customer marched in straight to the SA who was currently helping us at the Panerai counter, pointed at a watch and gruffly demanded to know the watch. She kindly responded with the MSRP, and as the other SA who was near us started walking over, he demanded to look at the watch. She told him that since she was already helping us, the SA who was a good three feet away from the rude customer at this point would assist him. He said he didn't want to wait and stormed out.
It really doesn't take long for a tall man to cross the length of a yardstick. A couple of more seconds, tops. It's nothing compared to how long it actually takes to purchase the watch. You don't just hand over your payment info and leave with the watch on your wrist. They have to fetch the presentation box and fill out paperwork for your warranty. If you're a serious customer, you probably already know that. Please don't waste other's time if you're just going to go into a store and stir up trouble.
On a side note--have a PAM 292? Hate the scratchy buckle? Noticed the fact that your watch box comes with zero tools? The SO was really irritated by the scratchy buckle and was contemplating getting rid of the watch just for that. The deployment buckle from my watch didn't fit on his strap (caution, don't drop the tiny screw on thick carpet). On Saturday, we were in Carmel and stopped by Chatel and Hugues was able to quickly replace the leather strap/scratchy buckle combination with a beautiful 27/22 black alligator with off white contrast stitching strap and the Radiomir deployment buckle. There's also a choice of the Luminor deployment buckle as well as various other straps (pink!) and tongue buckles. He even spent quite a bit of time explaining to the SO and I the ceramic-plastic stuff-screw contraption in the 292 and answered all of our various questions about the watches in general--being a watchmaker, he really knew his stuff well. Oh, and we also got a little goody bag of dog treats for Niz, who luckily didn't walk out with any watches of his own.
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